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Delivery Information

Shipping Policy

We deliver all over UK and worldwide! You can confirm if we deliver to your area by entering your post code on any product page. We deliver orders within the timeframe specified for a given post code. Delivery timelines are measured in working days which exclude Sundays and public holidays. In case of delays, we will ensure that you are duly informed.

MINIMUM ORDER VALUE

No order will be accepted below a minimum order value of £200 calculated at list price. Seller reserves the right to charge for delivery of Orders that fall below the minimum order value or for delivery outside Seller’s standard delivery time.Free shipping is available for orders worth £200 or more.In case the order value is less than £200, above shipping charges apply.Also international customs will be levied (if any).

 First class delivery £4.99

 Second class delivery £3.99

 Next day delivery £8.90

 EU delivery £8.90  Estimated 3-5 working days 

 worldwide delivery £11.99  Estimated 5-7 working days .

RETURNS DUE TO NON-AVAILABILITY OF CUSTOMER:

To ensure that your order is delivered in a timely manner, we request you to provide complete details of the shipping address including flat number, building number, street name, locality and nearest landmark. Please provide the correct postcode and contact number to ensure swift delivery.

In the event that product(s) are returned due to the non-availability of a customer, we will cancel the order and process the refund as per our Refunds Policy.

If the product is unavailable or the order canceled for any other reason. In case of a cancellation of your order, our Customer Care will refund in the original payment method within an average of 2 days and less than 14 days according to the European law applicable. The customer will be notified at the email address used when placing the order.

In the case of a preparation delay longer than 4 days, the amount due will be automatically captured for credit cards payments. The Paypal payments method are captured immediately when the order is confirmed

If you would still like to receive the product(s), we request you to place the order again.

 

 

INTERNATIONAL RETURNS

We do not currently offer any in store returns for orders purchased outside the UK. These orders must be returned by post or courier following instructions on your order receipt.

You can return your items within 28 days of receipt of your order for a full refund to the original payment method used. You must ensure the products are received by our Online Returns Centre within 28 days otherwise your refund may be refused.

 

It is your responsibility to pay any delivery charges, duties and taxes incurred to return your item.

OTHER COSTS:

The prices and charges mentioned on the mobile app and website at the time of placing the order are final. You don't have to pay any other taxes or surcharges to courier companies, other than what is advised to you at the time of placing the order.

Please Note:

Some of our products are classed as dangerous goods by IATA. This will impact our ability to deliver to certain destinations and use certain delivery methods. The delivery options available for your order will be able to be selected when you checkout.

Delivery timescales are estimated and could be affected if your parcel is very heavy or delayed by Customs entry procedures.To find out more about Customs/VAT please contact us.Afrohairandcosmeticsuk will only consider claims for lost items sent 7 working days after the latest due date.#

 

CONTACT US:

In case you wish to report a violation of the terms of use or this policy or if you have any questions or require assistance, please contact:

CUSTOMER SERVICE NUMBER (9:00AM - 7:00PM): 01144630026   EMAIL:   info@afrohairandcosmeticsuk.com